Refund & Shipping Policy

Last updated: 03-02-2026

At E1.88, we believe great products deserve a great experience. If something doesn’t feel right, we’ve made returns and exchanges simple—because confidence matters. Wear It With Pride.

1. Easy Returns & Exchanges (5 Days)

We offer a 5-day easy return and exchange policy from the date of delivery.

Eligible Conditions:

To qualify for a return or exchange:

The product must be unused, unwashed, and unworn
All original tags must be intact
Product must be returned in original packaging
Items should be free from stains, odours, or damage

Returns or exchanges that do not meet these conditions may not be accepted.

2. How to Request a Return or Exchange

To initiate a return or exchange:

Email us at support@e188.com within 5 days of delivery
Mention your Order ID, reason for return/exchange, and images if requested
Our support team will guide you through the next steps

3. Exchange Policy

Size or product exchanges are allowed once per order
Exchanges are subject to product availability
If the requested replacement is unavailable, a refund or store credit will be offered

4. Refund Policy

Once your return is received and inspected, we will notify you of approval
Approved refunds are processed within 5–7 business days
Refunds will be credited to the original payment method
Shipping charges (if any) are non-refundable, unless the product is defective or incorrect